Dates:Begins Oct 2010
Thursdays 8:00 AM - 12:00 PM
48 Hours 12 Sessions Cost: $1,195 (includes materials)
Location: Swanton Lab
Instructor: David Rogerson from Action To Excellence (ATX)

Leading from Within assists managers/ supervisorys align organizational strategic planning with measurable department/ employee goals and plans; enhances communiction, feedback, conflict resolution, coaching and teamwork; builds analytical skills, decision making, problem/plan analysis; develops system thinking approach to performance management and HR law; assesses lealdership style, behavior strength and clarified underling values.

Workshops:
1.   Basic Principles for a collaborative and Customer Focused Workshop
2.   Principles leadership and Exploring Supervisory Styles
3.   Proactive Listening and Communication Techniques
4.   The Performance Management System: Expectations and Feedback
5.   Continuation of the Performance Management System: Conducting a Collaborative Performance Review and Progressive Discipline
6.   Developing Job Skills and Motivating Employees
7.   Communication and Conflict Resolution
8.   Solving Problems and Marking Decisions
9.   Employee Retention Strategies
10. Legal Issues Relevant to Your Work
11. Effective Hiring and Interview Techniques
12. Coaching: Bringing Out the Best for Optimal Performance